top of page
-
Is matcha safe for everyone?Matcha is generally safe for most people when consumed in moderation. If you have a caffeine sensitivity or specific health conditions, consult with your healthcare provider before adding matcha to your diet.
-
Where can I buy Alma Matcha products?You can purchase Alma Matcha directly from our website, which offers a convenient and secure shopping experience.
-
How can I contact Alma Matcha?For any questions, concerns, or feedback, feel free to reach out to us through our contact form on the website, or email us at info@almamatcha. We’re here to assist you and ensure your matcha experience is exceptional.
-
How is Alma Matcha different from other matcha brands?Alma Matcha is distinguished by our commitment to quality and authenticity. We source our matcha from the renowned tea fields of Kyoto, Japan, ensuring that every batch meets our high standards for flavor and potency. Our matcha is ceremonial grade, meaning it is of the highest quality, ideal for both traditional tea ceremonies and daily enjoyment.
-
How do I prepare matcha?To prepare matcha: Sift 1-2 teaspoons of matcha powder into a bowl to avoid clumps. Add 2-3 ounces of hot water (175°F or 80°C). Whisk vigorously with a bamboo whisk in a zigzag motion until frothy. Pour into your cup and enjoy. For lattes add your choice of milk, creamer, or milk substitutes.
-
Can I use matcha in recipes?Absolutely! Matcha is versatile and can be used in various recipes, including smoothies, lattes, baking, and even savory dishes. Explore our website or social media for creative recipes and ideas.
-
What are the benefits of drinking matcha?Matcha offers numerous health benefits, including: Enhanced Focus: The combination of caffeine and L-theanine promotes calm, focused energy without the jitters. Antioxidants: Rich in antioxidants, particularly catechins, which help fight free radicals and support overall health. Boosted Metabolism: May aid in boosting metabolism and supporting weight management. Detoxification: High in chlorophyll, which helps detoxify the body and support healthy skin.
-
What is matcha?Matcha is a type of finely ground green tea powder made from specially grown and processed tea leaves. Unlike traditional tea, where leaves are steeped in water, matcha involves consuming the whole tea leaf in powdered form, providing a more concentrated source of nutrients and flavor.
-
How should I store my matcha?To maintain freshness and flavor, store your matcha in an airtight container in a cool, dark place, away from light, heat, and moisture. For optimal freshness, use within 2 to 3 months of opening.
-
Do you ship internationally?Yes, we offer international shipping to select countries. Shipping times and costs may vary based on your location.
-
What shipping options do you offer?We offer standard and expedited shipping options. You can choose your preferred shipping method at checkout.
-
How long does shipping take?Standard shipping typically takes 2-5 business days. Expedited shipping options are available for quicker delivery.
-
What should I do if my order hasn’t arrived?If your order has not arrived within the expected timeframe, please contact our customer support at info@almamatcha.com for assistance.
-
Can I track my order?Yes! Once your order is shipped, you will receive a tracking number via email to monitor your shipment’s progress.
-
How long does it take to process a return?Once we receive your returned item, please allow 5-10 business days for processing. You’ll receive a confirmation email once your return is processed.
-
What is your return policy?We accept returns within 30 days of delivery for non-perishable items. Items must be unused, in original packaging, and include all tags.
-
Will I need to pay for return shipping?Return shipping costs may be deducted from your refund unless the return is due to a defective or incorrect item. In that case, we will cover the return shipping costs.
-
How do I initiate a return?To start a return, please contact us at info@almamatcha.com with your order number and reason for the return. We’ll provide you with instructions and a return shipping label if applicable.
-
What if my item is damaged or defective?If you receive a damaged or defective item, please contact us within 7 days of receipt. We will arrange for a replacement or refund.
-
When will I receive my refund?Refunds will be processed to the original payment method within 5-10 business days after your return is processed. Please check with your bank or credit card provider, as it may take additional time for the refund to appear.
-
How do you use my personal information?We use your information to process orders, provide customer support, improve our services, and send promotional materials (with your consent).
-
What rights do I have regarding my personal data?Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal data. Please contact us for more information.
-
Who can I contact if I have questions about your Privacy Policy?If you have any questions or concerns about our Privacy Policy, please contact us at info@almamatcha.com
-
Do you share my information with third parties?We do not sell or rent your personal information. We may share it with trusted service providers to help us operate our business, such as payment processors and shipping companies, but they are obligated to protect your information.
-
What personal information do you collect?We collect personal information such as your name, email address, phone number, shipping address, and payment information when you create an account or make a purchase.
-
How can I opt-out of promotional communications?You can opt-out of promotional emails by clicking the unsubscribe link in the email or by contacting us directly at info@almamatcha.com
-
Can I access or update my personal information?Yes! You can access and update your personal information by logging into your account or contacting us at info@almamatcha.com
-
Do you use cookies on your website?Yes, we use cookies to enhance your browsing experience and analyze site traffic. You can choose to accept or decline cookies through your browser settings
bottom of page